1. Your Privacy Matters

At Cerolla, we are collectors first and merchants second. We value your privacy as much as we value our own. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.

Our Promise: We do not sell, rent, or trade your personal information to third parties. The data we collect is strictly used to fulfill your orders and improve your shopping experience.

2. Information We Collect

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you to fulfill the order. We refer to this as "Order Information." This includes:

Identification: Your name.
Contact Details: Your email address and phone number (used for shipping updates).
Logistics: Your billing address and shipping address.
Payment Details: We do not store your full credit card numbers. All payments are processed securely through encrypted third-party payment gateways.

3. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. Specifically, we use this data to:

Process your payment securely.
Arranging for shipping and providing you with tracking numbers.
Communicate with you regarding your order status.
Screen our orders for potential risk or fraud.

4. Sharing Your Personal Information

We only share your Personal Information with trusted third parties necessary to power our business. For example:

Payment Processors: To securely process transactions.
Shipping Carriers: To get the package to your door (e.g., USPS, UPS, FedEx).

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is primarily for tax purposes and proof of purchase for returns.

6. Security

We take reasonable precautions and follow industry best practices to make sure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at our support address or via our Contact Page.