Frequently Asked Questions
Everything you need to know about shopping with us.
Do all Funko Pops come with protectors?
Yes! Every 4-inch Funko Pop ships with a free plastic protector to ensure it arrives in mint condition.
How do you package collectibles?
We use reinforced boxes, bubble wrap, and corner protection to prevent damage during transit. Our packaging is designed to keep your items safe and secure.
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unopened and in original condition. Please contact our support team to initiate a return.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order status in your account dashboard.
What are Chase and Exclusive variants?
Chase variants are rare versions of standard Pops, often with unique features. Exclusives are limited editions available only through specific retailers or events.
Do you sell vaulted or retired Pops?
Yes, our inventory includes vaulted and retired Pops. Availability varies, so check our listings regularly for rare finds.
Can I request a specific Pop?
Absolutely! If you're looking for a specific figure, contact our support team. We'll do our best to source it for you.
Do you offer international shipping?
Currently, we ship within the United States. We're working on expanding our shipping options to include international destinations.
How do I care for my Funko Pops?
Keep your Pops away from direct sunlight to prevent fading. Store them in a cool, dry place, and consider using protectors for added safety.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for your safety.
How can I contact support?
Email us at Support@cerolla.com or call (229) 475-6045. Our support hours are Mon – Fri, 11 AM – 6 PM (EST).
Need more help?
Go to Support Center →